ANALISIS FAKTOR FAKTOR YANG MEMPENGARUHI KINERJA ORGANISASI PUBLIK DI ERA DIGITAL: ANALISIS TEMATIK

Abstract

This study aims to analyze internal and external factors that affect the performance of public organizations in the digital era. The background of this research is based on significant changes in the way public organizations work due to digital transformation, which affects the effectiveness and efficiency of public services. The research method used is qualitative descriptive with a thematic analysis approach. Data is collected through literature review which includes journal articles, government reports, and other relevant sources. The results of the study show that internal factors such as transformational leadership and human resource competence play an important role in driving technology adoption and improving public services. Meanwhile, external factors include regulations that support digital innovation and active public participation. The conclusion of this study confirms that the performance of public organizations is not only determined by internal factors, but also by strong external support. Collaboration between adaptive leadership, information technology, and community involvement is the main key in improving the quality of public services in the digital era.